REFUND POLICY
Fees & Refunds
Public Courses
No refunds are available for cancellations less than 7 days prior to training.
Cancellations, where more than 7 days’ notice has been provided, will receive a refund of course fees less a $10.00 processing fee.
A 25% rebooking fee will automatically be charged in the following situations.
- You cancel or reschedule your training for whatever reason with less than 24 hours notice
- You fail to attend your scheduled training
- You reschedule your training more than once giving 24 hours notice
In the event that AB First Aid is unable to provide the detailed training, you will be offered an alternative date with no penalty or a full refund of your course fees. Although we are required to provide this information to you, it is extremely rare that we would ever cancel your course.
Workplace / Onsite Training
Prices for workplace/on-site training are based on the number of participants detailed at the time of booking. The final cost will be dependant on the number of participants who undertake training on the day. A minimum cost applies to all workplace/on-site training should the number of participants fall below our minimum participant number of 8.
No fees apply to cancellations of workplace/on-site training more than 7 days prior to training. Cancellation of training within 7 days of training (but not less than 48 hours prior to training) will attract a $200.00 cancellation fee. Cancellation of training within 48 hours (including the day of training) will incur a cancellation fee of $400.00
Please ensure you contact us to re-quote should your participant numbers change. Any students removed within 24 hours will still be charged in full including no shows on the day for any reason.
Late Arrivals
Unfortunately, if you arrive late for whatever reason, you will be unable to attend the training session. A 25% rebooking fee will be required to book an alternative date. This applies to both public and workplace/on-site training courses. Please arrive at least 15 minutes prior to the start time of your selected course.